Please read carefully.
Please page your midwife with urgent concerns.
An urgent concern is something that you need to speak to the midwife about immediately.
Some examples are:
- Labour, click here for information on when to call in labour
- Vaginal bleeding
- Severe abdominal pain
- Dizziness, headaches, dimness or blurring of vision
- Excessive swelling of feet, hands or face. Some swelling of your hands and feet is normal during pregnancy. However, if you are experiencing sudden onset of swelling—particularly in your face, or swelling in your legs above your ankles—you should page.
- Sometimes issues arise that aren’t as urgent as labour, but which are important enough to require a response that day. For these issues, please page your midwife between the hours of 9 am and 5 pm.
- Have a look at our Common Reasons a Midwife Gets Paged sheet as it might be helpful.
The phone number accessing our 24-hour paging service will be provided to you in an email sent by MVM when you are accepted into care. We suggest you save it in your phone.
When you call the pager number, your page will be answered by an automated attendant. Please do the following:
- Leave a message with the details of your concern (for instance, labour, bleeding, breastfeeding issue)
- Give your name and phone number
- Stay off the phone so we can easily reach you
Urgent concerns are responded to within 15 minutes. It is important to remember that we may be in a location within Renfrew County where cell phone service is inadequate. We will make every effort to have a midwife accessible at all times.
For non-urgent concerns and before each appointment:
Please call 613-687-6333 or 1-833-687-6333
This number is used for non-urgent questions, to check if clinic is ‘on’ or ‘cancelled’, and to reschedule appointments. Messages are checked daily and your call will usually be returned within 2 business days.
- If we have cancelled clinic due to a birth, we will leave a message on our voice message system saying the clinic has been cancelled. Please call this number 30 minutes before each appointment and listen to the message to avoid disappointment and ensure that we are there. We will call you to reschedule your appointment.